Albert House, Albert Drive, Sheerwater, Woking, Surrey, GU21 5JZ

Paul Tarry

I bought a 2010 Audi A4 2.0 TFSI Estate from Buckingham Audi/VW centre in Woking last January (2015). The car had the standard warranty.
A month or two after buying the car I noticed that the car had lost or burned a considerable amount of engine oil over a mileage of less than 2,000 miles.
I had the oil usage monitored and found that the car was burning approximately one litre of oil every 1,000 miles. This is, apparently, a known problem with this engine.
I contacted Buckingham and spoke with the service manager, a very efficient and professional chap called Judd.
He instructed me to bring the car into them for checking. Which they duly did and they confirmed the high oil usage.
They then carried out a very extensive, and extremely expensive, repair to the engine. Replacing Pistons, con-rods and other items required. All, I must add, at no cost to me.
One thing or another were needed as follow-up repairs after that major repair, after the expiry of the warranty period, and at each time Buckingham have repaired the car, at no charge to me, and without any quibbling whatsoever.
I have since run the car for a good few thousand miles since that initial repair, to be able to fully check for any faults and can confirm that the oil usage problem has completely disappeared.
One hears so often of poor service from car dealers so I feel I must give credit where it is due. To that end, it is my opinion that Buckingham, and in particular the service manager Judd, have performed to a highly commendable standard and I have no hesitation in recommending them, as I have already done so on several occasions since.
I will most certainly be buying my next car from them even though I live near Brighton which is some large distance away from them.

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