We purchased a VW EOS (2litre TFSI Auto) from Buckingham. It is a beautiful car. The EOS has a retractable metal folding roof which converts the car into a convertible. Unfortunately, after 4 months it developed a serious fault with the roof failing to open fully. As we live in Mid-Wales, we first took it to a VW dealer who confirmed a serious problem. Buckingham asked us to bring the car in for them to investigate. . As it could not be fixed in a day, they provided us with a courtesy car which they filled with fuel. Rachel looked after us while we waited and provided us with cash for lunch and even drove us to a café. The service team worked on the car, taking a week to sort the complex problem out. The whole team greeted us when we returned to collect the car and gave us a detailed explanation of the work done. The roof is now working perfectly. The car had been valeted and they insisted on filling the car with fuel. All the work was done at no cost to us. The team, Billy, Neil, Alex, Rachel and Bradley were fantastic. I cannot recommend the service provided too highly. Thank you.
